ENQUIRY FORM

CONTACT 

PHONE +61 7 3252 5917
EMAIL ATLAS@GAILSORRONDA.COM 
INSTAGRAM @GAILSORRONDA 

SHIPPING 

SHIPPING WITHIN AUSTRALIA IS FLAT RATE $15.00 (AUSTRALIA POST OVERNIGHT DELIVERY). INTERNATIONAL standard shipping (australia post) IS FLAT RATE $35.00 (APPROX 8-10 BUSINESS DAYS). INTERNATIONAL EXPRESS SHIPPING (dHL) IS FLAT RATE $80.00 (3-5 BUSINESS DAYS).
 

RETURNS 

YOU MAY RETURN OR EXCHANGE (WHERE AVAILABLE) YOUR GAIL SORRONDA ONLINE STORE PURCHASE, EXCLUDING SALE ITEMS (ONLY EXCHANGE AVAILABLE). SUBJECT TO ADHERENCE TO THE FOLLOWING TERMS. 

RETURNS OR EXCHANGES WILL ONLY BE ACCEPTED WITH PROOF OF PURCHASE ON ITEMS WITHIN 7 DAYS FROM THE DATE OF SHIPMENT. 

ITEMS MUST BE IN ORIGINAL CONDITION (INCLUDING TAGS) AND MUST NOT HAVE BEEN WORN, ALTERED OR WASHED. ALL PACKAGING (INCLUDING GARMENT BAGS) SHIPPED WITH YOUR ORDER MUST BE RETURNED. 

WE RECOMMEND TRYING ON ALL PURCHASED ITEMS AS SOON AS THEY ARE RECEIVED, TO ENSURE ADEQUATE TIME TO RETURN ITEMS WITHIN OUR RETURNS TIME-FRAME. 

RETURN PROCESS 

EMAIL ATLAS@GAILSORRONDA.COM TO OBTAIN A RETURN AUTHORISATION NUMBER (RA NUMBER). YOU MUST NOTIFY OF THE REASON FOR THE RETURN AND IF YOU REQUIRE AN EXCHANGE OR A REFUND 

PLEASE INCLUDE THE FOLLOWING WHEN RETURNING YOUR ORDER 
1) RA NUMBER 
2) A PRINT OUT OF YOUR RECEIPT / PROOF OF PURCHASE 

RETURN ADDRESS: 

GAIL SORRONDA 
SHOP 8, 19 JAMES ST, 
FORTITUDE VALLEY, QLD, 4006 
AUSTRALIA 

IMPORTANT INFORMATION 

EARRINGS AND FACE MASKS 
ALL PURCHASES ON EARRINGS AND FACE MASKS ARE FINAL SALE. WE WILL NOT ACCEPT RETURNS DUE TO HYGIENE REASONS. 

GAIL SORRONDA DOES NOT REFUND INTERNATIONAL PREPAID TAX AND DUTIES PAID AT THE TIME OF CHECKOUT SHOULD YOU WISH TO RETURN AN ITEM. CONTACT YOUR LOCAL CUSTOMS OFFICE TO OBTAIN YOUR TAX REFUND.

WE DO NOT REFUND INITIAL SHIPPING CHARGES FOR ITEMS RETURNED, OTHER THAN FOR FAULTY ITEMS. YOUR OWN RETURN POSTAGE COSTS ARE NOT REFUNDABLE. 

SIZE GUIDE 

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